Return Policy

Our return and exchange policy remains in effect for 30 days from the original date of purchase. Once this period has passed, we are unable to provide a refund or process an exchange. To be eligible for a return, the item must not have been used and should be in the same condition as when it was received, including all original packaging. Items that arrive with defects or damage may qualify for a replacement after review.

If you would like to begin a return or exchange, you can contact our support team by sending an email to truffofficial@outlook.com, calling (465)783-5426, or by using the live chat option available on our website. Our team will assist you with the process and provide the necessary instructions. Please be aware that refunds are only available for items purchased at regular price. Items that were bought on sale are not eligible for refunds under this policy.

If your order is delivered with visible damage, it is important to report the issue as soon as possible. This can be done by replying to your order confirmation email and including clear photos that show the damaged item. Once the information has been reviewed, we will arrange to replace the affected product. Providing images helps us evaluate the situation more efficiently and ensures that a resolution can be reached quickly.

To proceed with a return, proof of purchase is required. Acceptable forms of verification include a receipt, confirmation email, or any document that confirms the transaction. Without this information, we may not be able to complete the return or issue a refund.

After your return is received, the item will be inspected to confirm that it meets the necessary conditions. Once the inspection has been completed, you will receive an email notification confirming receipt of the returned item. You will also be informed whether your refund request has been approved or declined based on the condition of the product.

If the refund is approved, the amount will be processed and returned to your original method of payment. This typically takes up to seven business days, although the exact timeframe may vary depending on your bank or card provider. The refund will be issued using the same payment method that was used when the purchase was made.

If you have not yet received your refund, there are a few steps you can take. First, check your bank account again to ensure the funds have not already been posted. If the refund is still not visible, consider contacting your credit card company, as it may take additional time for the transaction to appear. You may also want to reach out to your bank, since processing times can vary.

If you have completed all of these steps and still have not received your refund, please contact us at truffofficial@outlook.com or call (465)783-5426. Our support team will review your case and work with you to resolve the issue as quickly as possible. The purpose of this policy is to ensure a clear, fair, and efficient process while providing customers with reliable assistance when returns or refunds are necessary.